Human Resources Administrator

JOB SUMMARY: 

The Human Resources Administrator is a pivotal role responsible for managing the complete employee lifecycle - including onboarding, position changes, and terminations - while ensuring compliance with government legislation, collective agreements, and clearance protocols (HUB and SRAT). This position supports all HR functions, including full-cycle recruitment, training & development, and communications.

To succeed in this detailed and fast-paced environment, the ideal candidate will be a highly organized and collaborative professional, adept at multitasking and streamlining HR processes to support the organization's strategic goals.

REPORTS TO: Director of Human Resources and/or Designate

KEY DUTIES & RESPONSIBILITIES:

1. Employee Lifecycle Administration

• Manage the end-to-end onboarding process for new hires, including communications, shift confirmations, onboarding checklists, and orientation schedules.
• Ensure accurate collection and verification of all required documentation, such as identification, certifications, and other employment forms.
• Process all employment lifecycle changes, including shift change requests, employee name/address/SIN updates, exit requests, and Record of Employment (ROE) requests.
• Administer approved leave and return-to-work processes.
• Serve as a primary point of contact for new hires, addressing onboarding-related inquiries.

• Coordinate and monitor the HUB and SRAT clearance processes, ensuring all information is submitted, verified, and compliant.
• Liaise with program managers and stakeholders to resolve discrepancies, address questions, and prevent delays.
• Conduct and record reference checks as part of the clearance and recruitment process.
• Maintain accurate and up-to-date records of all clearance statuses, escalating issues as needed.
• Perform monthly audits of HR trackers to ensure compliance with company policies and legal requirements.
• Maintain personnel records, union deduction slips, and work permit records, providing timely updates on expirations.

• Support full-cycle recruitment activities, including pre-screening candidates and assisting with interviews as required.
• Create offer letters for new employees in collaboration with managers and the HR Director.
• Collaborate with hiring managers to align onboarding timelines and expectations with organizational values.

• Generate reports on HR metrics such as onboarding effectiveness, clearance timelines, and process efficiency.
• Administer employment verification and income verification letter requests.
• Identify areas for improvement in HR processes, recommending and implementing solutions to enhance efficiency and the employee experience.
• Maintain proficiency with database management programs or HRIS systems.

• Coordinate employee recognition, incentive programs, and staff appreciation events to promote engagement and morale.
• Assist with the execution of engagement surveys and analyze results to identify trends and areas for improvement.
• Communicate HR policies, procedures, and standards to employees and other stakeholders as requested.
• Support HR projects, including updates to websites, social media platforms, and newsletters.

• Provide administrative support and backup for the front desk as needed.
• Participate in and record minutes for staff meetings and multi-disciplinary team meetings.
• Contribute to the Health and Safety program, including record keeping, and participate in OH&S drills and inspections as required.
• Perform other related duties as required to support organizational objectives.

• Post-secondary certificate in Human Resources or equivalent combination of education and experience.
• Minimum of three (3) years of recent, relevant experience in a human resources or administrative role.

• Technical Proficiency: Advanced skills in Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint) and hands-on experience with HRIS or database management systems.
• HR Knowledge: Practical experience managing the complete employment lifecycle. Familiarity with HR best practices, labour laws, collective agreements, and BC employment regulations is preferred.
• Communication & Interpersonal Skills: Excellent verbal and written communication skills, with a demonstrated ability to interact effectively and diplomatically with a diverse group of people at all organizational levels.
• Organizational Skills: Superior attention to detail, organizational, and time-management skills, with a proven ability to multitask, meet intensive deadlines, and follow through on assignments in a fast-paced environment.
• Professional Qualities: A high degree of professionalism, integrity, and the ability to maintain strict confidentiality. Collaborative team player with a positive manner and strong relationship-building skills.

• Competitive annual salary: $50,000 – $55,000, commensurate with experience and qualifications.
• Comprehensive extended health, dental, and vision benefits, including an Employee and Family Assistance Program (EFAP) and employer-matched pension contributions.
• Professional growth opportunities, including CPHR mentorship support, sector-specific training, and leadership development pathways.
• Hands-on experience across the full HR spectrum—recruitment, onboarding, compliance, employee relations, and HRIS administration.
• A collaborative and supportive People & Culture team that values learning, integrity, and innovation in human resources.
• An inclusive and welcoming workplace, where diversity, equity, and belonging guide how we work and connect with our employees and communities.

At Pacific Coast, we believe that strong HR practices build strong teams—and strong teams build stronger communities. We are proud to provide an environment where HR professionals can develop their skills, make a meaningful impact, and grow their careers in the community living sector.
We encourage applications from Indigenous peoples, racialized individuals, persons with disabilities, members of gender and sexually diverse communities, and others with intersectional identities.
We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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